Shipping & Returns
SHIPPING POLICY
Domestic Shipping
We ship Australia-wide.
We offer free shipping on all domestic orders over AU$100*.
For all orders under AU$100, a shipping fee of $15 will be charged*. (*For any purchases where the weight is over 10kg a delivery quote will be emailed to you for approval. For any deliveries over 25kg we recommend using our in store pickup option.)
Once orders are placed, they are not able to be edited, added to or cancelled.
We are a small store and a small team so please allow 2 days for your order to be processed and packaged. Also, we are located in country NSW so please allow time for your parcel to arrive based on Australia Post time frames.
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Please email us to enquire about International Shipping options contact@tobesandcrete.com
Return & Exchange Policy
Please note we do not allow refunds or exchanges for change of mind purchases.
We will refund only on full priced items which are deemed faulty, within 7 days of purchase.
Unfortunately we are unable to offer any exchanges or returns on sale items.
We do not accept returns on jewellery, body + grooming products, sunglasses.
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If you would like to return a faulty item please email us contact@tobesandcrete.com